This page covers paid plans: how to cancel one, when we refund a payment and how to ask.
Cancelling
You can cancel a paid plan at any time. It stays active until the end of the period you have paid for and does not renew after that.
Your first payment
If Mossclip is not for you, ask within 7 days of your first payment and we refund it in full, as long as the account has used less than a quarter of that period's allowance.
Renewals
Renewal payments are not refunded once the new period has started. Cancel before the renewal date to avoid the next charge.
When we always refund
- You were charged twice for the same period.
- You were charged after you had cancelled.
- The service was unavailable for a large part of the period you paid for. We refund that part.
Jobs that fail
If a job fails because of a fault on our side, write to us with the link to the job and we restore the credits it used.
How to ask
Write to jadejakrishna42@gmail.com from the email address on your account and say which payment you mean. We aim to reply within 3 working days.
An approved refund goes back to the payment method you used, through our payment partner. Banks usually take 5 to 10 working days to show it.
If something looks wrong on your statement, please write to us before raising a dispute with your bank. We can usually fix it faster.
Your legal rights
Nothing on this page takes away a refund or cancellation right that the consumer law of your country gives you. The rest of the rules are in the terms.